Last updated: January 2026
Folo (formerly Folorush) is operated by OXYWEBS LLP.
Folo has a free plan with no payment method required, so you can test real automations on your own account before ever paying anything. We consider this your trial — upgrade only once you're confident Folo is working for you.
The very first time you upgrade to a paid plan, you can request a full refund within 7 days if it's not working for you — no questions asked. Contact support within that window and we'll refund it in full.
Beyond that first 7-day window, paid plans are non-refundable — including monthly and yearly renewals. You can cancel anytime from your dashboard to stop future billing, but a period you've already been charged for is not refunded, prorated, or credited.
If you're charged in error — a duplicate charge, a charge after cancellation, or a wrong plan amount — contact support and we'll investigate and refund any confirmed error in full.
Funds a brand deposits for a Collabs deal are held in escrow until the deliverable is approved. If a deal is cancelled before the creator delivers, the brand's deposit is refunded in full, minus any payment-processor fees already incurred. Folo's 10% commission is only ever charged on a deal that actually completes.
Reach out from our contact page with your account email and the charge in question. We aim to respond within 2 business days.